Refund Policy for e-FutureNet Services

Ate-FutureNet, we strive to provide our clients with the highest quality digital products and services. However, we understand that unforeseen circumstances may arise. This refund policy outlines the terms and conditions under which we issue refunds for our various offerings.

General Refund Policy:

  • All refund requests must be submitted in writing within 30 days of the purchase date.
  • Refunds will be issued based on the specific service purchased and the nature of the reason for the refund request.
  • We reserve the right to deny refunds at our sole discretion, particularly in cases of incomplete services due to client-provided information or non-compliance with project requirements.

Specific Service Refund Guidelines:

Digital Products:

  • Full refunds will be issued for defective or non-functional products within 14 days of purchase.
  • For unused products within 30 days of purchase, a partial refund may be issued after deducting applicable processing fees.
  • No refunds will be issued for opened or used digital products due to the intangible nature of the product.

Digital Services:

  • Full refunds will be issued if the service is not delivered within the agreed-upon timeframe due to our fault.
  • For projects cancelled before completion, a partial refund may be issued based on the work completed and resources utilized.
  • No refunds will be issued for completed projects or revisions requested beyond the initial scope of the project.

Brand and Design:

  • Full refunds will be issued if the initial creative concepts are rejected and no further revisions are requested.
  • For projects cancelled after the initial concept stage, a partial refund may be issued based on the work completed and resources utilized.
  • No refunds will be issued for final designs approved by the client.

Card and Dollar:

  • Refunds will be processed based on the policies of the payment gateway and issuing bank.
  • Transaction fees are non-refundable.
  • We are not responsible for currency exchange rate fluctuations.

OTT Subscription:

  • Refunds will be issued for accidental subscriptions or duplicate charges within 7 days of purchase.
  • No refunds will be issued for used subscriptions or cancellations after the initial billing period.

Website Design, Theme, and Plugin Services:

  • Full refunds will be issued if the website is not launched within the agreed-upon timeframe due to our fault.
  • For websites cancelled after the initial design stage, a partial refund may be issued based on the work completed and resources utilized.
  • No refunds will be issued for completed websites, themes, or plugins.

Contact Us:

If you have any questions about our refund policy or wish to request a refund, please contact us at sumonshekhinfo@gmail.com or +8801631383689.

We will be happy to assist you.

Important Note:

This refund policy is subject to change at any time without prior notice. Please refer to the latest version of this policy on our website for the most current information.

We value your business and appreciate your understanding.

By implementing this comprehensive and transparent refund policy, you can ensure your clients feel secure and confident while purchasing your services, ultimately fostering trust and loyalty for your brand.